Courier Fraud – important warning from police & council

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Message from Southwark Council and Southwark Police

The Council Warden service is working along side the Police in trying to raise awareness to the ongoing Courier fraudsters and we would be grateful for any help you could give.

The fraud works by the suspect telephoning the victim and claiming to be someone from an authority – usually the police, bank or Serious Fraud Office. They tell them that their bank account has been compromised and their card must be collected. The most convincing element of the ruse is that the suspect instructs the victim to hang up and call the police/bank/Serious Fraud Office on a genuine number to check that they are who they say they are. The victim dials the new number but the fraudster does not disconnect so, unknown to the victim, they are still speaking to the suspect or a co-conspirator.

The fraudster then convinces the victim to reveal their PIN, usually by typing it in on their keypad. The suspect is able to tell which keys have been pressed. They then instruct the victim to put their bank card in an envelope and send a – usually unwitting – courier or taxi driver to the victim’s house
to collect it. The card is delivered to another suspect and is used, with the PIN, to empty the victim’s bank account.

Police have identified that Criminal Groups are behind the fraud but despite arresting many of these, courier fraud is continuing as new Criminal Groups take over and convince victims that they are genuine. The ongoing scam has impacted every borough and claimed 2,229 victims – mostly elderly
– in two years.

We aim to help stop residents becoming victims by showing them how the fraud works and teaching them the key crime prevention pointers. These are:

– Police and banks will never ask for your PIN or bank card
– Never give your PIN or bank card to anyone
– If you are contacted by someone who asks for these, hang up
– Use a different line to report it to police on 101 or allow at least five minutes for the line to automatically clear. Call 999 if the crime is in action.

Any help you could give by sharing this information would be greatly appreciated.

Thank you
Paul Murphy
Community Warden Team Leader,
Community Safety and Enforcement
Southwark Council
www.southwark.gov.uk
Paul.Murphy2@Southwark.gov.uk

Tel: 07930 201535

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